CONTACT

 

Can you deliver to foreign countries?
If so, how much does it cost?

Yes, we can. To get a shipping estimate,
please send a message to the address below with the details of your order.

>CONTACT

When can I expect my delivery?

As our furniture is made-to-order, the delivery time depends on the product.
Please send a message through our CONTACT page to find out the delivery status of your order.

What payment methods do you accept?

We accept payments through bank transfer or by PayPal.

What is the order-to-delivery process?

1. Estimate order cost
2. Send out invoice
3. Receive down payment
4. Send out production completion notice
5. Receive payment of remaining balance
6. Deliver product

Is there a place outside of Osaka, Japan
where I can buy TRUCK furniture?

You can only buy TRUCK products from TRUCK itself.

Are all TRUCK products “Made In Japan”?

Yes, all TRUCK furniture and goods are made on-site
in a workshop under our store in Osaka, Japan.

Is there anything I should know about my international order?

Our products are made-to-order and as such, depending on the product,
it may take some time until it is completed.
This lead time is the same in Japan as it is for international orders.
Additional time must also be allowed for shipping.

The TRUCK Limited Warranty is valid only within Japan.

Overseas purchaser takes full responsibility for furniture assembly.
Truck furniture cannot provide international assembly support.